Menu / Price List

1. Deposits & Payments Orders totaling $100 or less require payment in full when the order is placed. Orders totaling $101 or more require a 50% nonrefundable deposit, with the remaining balance due at pickup or delivery. Orders placed within seven (7) days of the requested pickup or delivery date require payment in full at the time the order is placed. Orders are not confirmed and event dates are not reserved until the required payment has been received. Submission of a deposit or payment in full constitutes acknowledgment and acceptance of these Terms & Conditions. It is the customer's responsibility to read and understand these Terms & Conditions prior to placing an order.

2. Payment Methods Cash; Zelle: 631-215-5960; Venmo: @ExquisiteBakes; PayPal: @ExquisiteBakesLI; Credit cards accepted. A 3.5% processing fee will be added.

3. Final Payment Final payment is due at pickup or prior to delivery. Orders will not be released until payment has been received in full. Failure to make final payment constitutes cancellation of the order. Deposits remain nonrefundable.

4. Tastings A $100 tasting fee applies to all tastings. For wedding cakes or cakes three tiers or larger, the tasting fee will be credited toward the final order. For cakes under three tiers, $25 will be credited toward the final order. Tasting fees are nonrefundable.

5. Order Changes Requests to change flavors, servings, design elements, colors, or other order details must be made no later than ten (10) days before the event. Changes requested after that date cannot be guaranteed and may be subject to additional charges.

6. Rescheduling Exquisite Bakes understands that plans sometimes change. Whenever possible, we are happy to accommodate requests to reschedule an order. Requests to reschedule are subject to availability and must be approved by Exquisite Bakes. The original deposit may be transferred to a new event date within three (3) months of the original pickup or delivery date. After three (3) months, a new order and deposit may be required. There is no fee to reschedule an order. 

However, the rescheduled order may be subject to additional charges if: 

• The size, flavor, design, or other order details are changed. 

• Specialty ingredients, fresh flowers, fresh fruit, or other perishable items were purchased specifically for the original order and cannot be repurposed. 

• Preparation for the original order had already begun, including baking, decorating, custom toppers, edible images, or other custom work.

If significant preparation has already begun, changes to the flavor, size, or design may require all or part of the original order to be remade. In these situations, additional charges may apply, and all or a portion of the original deposit may be retained to cover materials, labor, and products already prepared. Rescheduling an order does not guarantee the same pricing if the requested changes require additional materials, labor, or design time. Every effort will be made to minimize additional costs whenever possible.

7. Delivery Delivery and setup fees are based on location, mileage, and setup requirements and will be included on the final invoice. Exquisite Bakes is not responsible for delays caused by traffic, weather, venue access restrictions, or circumstances beyond our control. Every reasonable effort will be made to deliver your order on time.

8. Responsibility Once an order has been picked up or delivered, Exquisite Bakes is not responsible for damage, deterioration in quality, or food safety issues resulting from improper transportation, storage, handling, or display. Customers are responsible for following all transportation, storage, and cake care instructions provided. Exquisite Bakes cannot guarantee product quality or safety if care instructions are not followed. Cakes require a sturdy, level table and should not be displayed outdoors, in direct sunlight, near heat sources, or in environments exceeding 65°F, unless otherwise instructed.

9. Pickup If you or your representative chooses to pick up the order, you assume all responsibility and liability for the condition of the order once it leaves our possession, including transportation, storage, handling, and serving. Orders are prepared based on the agreed upon pickup date and time. If you are unable to arrive as scheduled, please notify Exquisite Bakes as soon as possible. Orders not picked up on the scheduled pickup date may be subject to additional storage fees and may not be guaranteed to remain in their original condition beyond the scheduled pickup date. Orders not picked up within seventy two (72) hours of the scheduled pickup time, without prior arrangements, may be considered abandoned. Abandoned orders may be discarded, and no refund, credit, or replacement will be issued.

10. Photographs Exquisite Bakes reserves the right to photograph completed orders and use those photographs for advertising, social media, website content, promotional materials, or portfolio purposes without compensation.

11. Allergens Our kitchen does contain milk, wheat, eggs, peanuts, tree nuts, soy, and other common allergens. While every reasonable precaution is taken to reduce the risk of cross contamination, our kitchen is not allergen free. Customers are responsible for informing Exquisite Bakes of any food allergies or dietary restrictions before placing an order and for informing their guests of any allergy concerns.

12. Performance Performance of this agreement is contingent upon our ability to complete the order and is subject to circumstances beyond our control, including but not limited to accidents, severe weather, Acts of God, labor disputes, equipment failure, power outages, illness, or other unforeseen events. Should such circumstances arise, Exquisite Bakes will make every reasonable effort to provide a mutually acceptable solution.

13. Coloring All food coloring used by Exquisite Bakes is made from plant based ingredients with minimal additives. Because natural colorings behave differently than artificial dyes, slight variations in shade are normal. We will make every reasonable effort to match requested colors; however, exact color matches cannot be guaranteed. Natural colorings may occasionally produce small specks, tiny plant particles, or subtle streaking within the finished product. While every effort is made to minimize these characteristics, they are a natural result of using plant based colorings and do not constitute a defect. Colors may also appear differently due to lighting, photography, and individual screen settings. Minor color variations, speckling, or streaking do not constitute a defect.

14. Natural Red Velvet Cake Exquisite Bakes prepares traditional red velvet cake without artificial food coloring or other color enhancing additives. The color is created naturally through the reaction between raw cocoa powder and acidic ingredients during baking. As a result, our red velvet cake has a light brown cake with a subtle red hue rather than the bright red appearance commonly achieved with artificial food coloring. This natural appearance is intentional and is not considered a defect.

15. Transportation & Storage Proper transportation and storage are essential to maintaining the quality and structural integrity of your order.

Transportation

• Cakes and cupcakes should be transported directly to their destination whenever possible.

• Cakes and cupcakes are most stable when chilled. Refrigeration before transportation is strongly recommended.

• If transporting your order to a second location after pickup, refrigeration before transportation is recommended whenever possible.

• Cakes must always be transported on a completely flat, level surface, such as the floor of the vehicle, cargo area, or another stable, level surface.

• Never transport a cake on a vehicle seat, on a person's lap, or on any angled or uneven surface. Vehicle seats are designed with a slope and can cause cakes to shift, slide, or become damaged.

• Drive cautiously and avoid sudden starts, sudden stops, and sharp turns.

• Once the order leaves Exquisite Bakes, the customer assumes responsibility for any damage resulting from transportation or handling.

Cupcakes

• Cupcakes are best transported while chilled.

• If cupcakes shift during transportation, chilled frosting is significantly less likely to become damaged.

• Keep cupcake containers level during transport and avoid stacking unless specifically packaged for stacking.

16. Cake Care & Quality Concerns Proper storage is essential to maintaining the quality and safety of your order.

Storage

Cakes containing dairy, cream cheese frosting, whipped cream, fresh fruit, pastry cream, mousse, or other perishable fillings must be refrigerated when not being displayed or served. Unless otherwise instructed, these cakes should only be displayed at temperatures of 65°F or below and should be returned to refrigeration as soon as possible after serving. Dairy free cakes are generally more shelf stable; however, refrigeration is still recommended to maintain freshness and quality. If you are unsure how your specific order should be stored, please contact Exquisite Bakes before serving. Any remaining cake should be wrapped, returned to its original box whenever possible, and refrigerated promptly after serving.

Quality Concerns

If you believe there is a quality concern regarding your order, including texture, flavor, freshness, structure, appearance, or any other concern regarding the quality of the product, Exquisite Bakes must be notified in writing within twenty four (24) hours of pickup or delivery. Your written notification must include a detailed description of the concern along with clear photographs. To allow for a fair evaluation, more than fifty percent (50%) of the original product must remain and be returned to Exquisite Bakes, at the location designated by Exquisite Bakes, in its original box. The product must be properly wrapped and refrigerated until it is returned. The remaining product must be returned to Exquisite Bakes, at the location designated by Exquisite Bakes, within forty eight (48) hours of pickup or delivery. Products not returned within this timeframe may naturally lose moisture or freshness and cannot be accurately evaluated.

Products that have been mostly consumed, discarded, altered, improperly stored, or otherwise handled contrary to the care instructions cannot be evaluated, and no refund, replacement, store credit, or other resolution will be considered.

Failure to notify Exquisite Bakes within the required timeframe, failure to preserve the product, or failure to return the required portion within the required timeframe constitutes acceptance of the product as delivered.

Exquisite Bakes reserves the right to inspect the product before determining whether any refund, replacement, store credit, or other resolution is appropriate.

17. Custom & Handmade Products All products created by Exquisite Bakes are individually handcrafted. As a result, slight variations in decoration, piping, color, placement, texture, and overall appearance are normal and reflect the handmade nature of our products. Inspiration photos are provided solely as a reference for style, color palette, and overall design. Because every cake and dessert is handcrafted, an exact replica of another decorator's work, a previous design, or an inspiration photo cannot be guaranteed. Exquisite Bakes will make every reasonable effort to capture the overall style, design, and aesthetic requested while maintaining our own artistic techniques and standards. Minor variations in decoration, color, texture, or design do not constitute a defect.

Terms & Conditions Updated July 2026